A person reads every email.
Questions, bug reports, purchase trouble, anything. Email the person who builds Trove for help.
Email Support
hello@sablecreeksoftware.com
Trove keeps all of your data on your phone, so support never sees it. The privacy policy has the details.
Common questions
The short versions are on the front page. Find more detail below.
- How do I get my transactions in?
- Export a CSV or PDF statement from your bank's website or app, then import it in Trove. The file is read on your phone and never uploaded anywhere.
- Which banks work with PDF import?
- Selected statement formats from Chase, American Express, Capital One, Discover, and Wells Fargo are supported. Coverage varies by layout. Amex Rewards Checking and Gold screen-reader statements are covered; standard column layouts for Gold, Blue, and Business Platinum may require CSV. Some Discover PDFs may also need CSV. A PDF only imports when every transaction reconciles to the statement's printed totals, to the penny. CSV works for nearly every bank.
- My bank's PDF didn't import. What now?
- Trove turns away a PDF it can't reconcile rather than guess at your numbers. Try the CSV export from the same bank. If you'd like your bank's PDFs supported, email us the bank and account type.
- Does Trove connect to my bank?
- No. Trove never asks for a bank login. You bring your own statements, and they stay on your device.
- Where does my data live?
- In a local database on your phone. No Trove account, no server sync, no analytics. On Android, the app ships without the internet permission at all. The privacy policy has the full detail.
- What comes with Full Trove?
- Months Ahead, Net Worth, Custom Categories and Rules, Saved Scenarios, and Reports and export, plus every Full Trove feature added later. It's a one-time purchase, and you can try it free for 14 days in the app.
- How do I move to a new phone?
- In Settings, export a copy of your data. That gives you one file to move yourself. Import it on the new phone. Importing replaces whatever is already on that device.
- I reinstalled. How do I get Full Trove back?
- Purchases are tied to your App Store or Google Play account. Open the Full Trove screen and tap Restore purchase. Refunds are handled directly by Apple and Google Play.
- How do I delete my data?
- Use Clear all data in Settings, or delete the app. Any copies you exported remain wherever you saved them; delete those separately if needed.
Found a bug?
Email what happened, what you expected, and your phone model. Screenshots help. Hide balances, names, and other private details before sending them.